Policies

Shipping Policy

Most orders are shipped within 3 business days. All orders are shipped Australia post or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach their destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or public holidays. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

Refund Policy

Physical Goods

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. Please contact the Club by emailing banksrowing@hotmail.com for an authority to return.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be returned.

Any item that is returned more than 30 days after delivery will not be accepted.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or other method as agreed.

SHIPPING

To return your product, you should mail your product to: Banks Rowing Club, Boathouse Drive, Melbourne Victoria 3004.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Memberships

Banks Rowing Club membership is an annual membership paid in advance or by monthly instalments. No refunds are available.

In the most exceptional circumstances a partial refund may be made by special dispensation of the Committee. Please contact the Club by emailing banksrowing@hotmail.com.